Step 1:

  • To activate your luxury protection, visit the official House of Rohl Product Registration portal to link your unique model number to your residential installation address.

  • Your original sales receipt from an authorized showroom acts as the primary mechanical link to validate your status as the initial retail purchaser.

  • Documenting your purchase in the brand’s global database ensures the technical team can immediately verify your eligibility for a factory-backed part replacement.

Step 2:

  • Before starting a formal inquiry, check the internal aerator and valves for mineral buildup to determine if the issue is a factory defect or a maintenance requirement.

  • Collect visual records of the anomaly while the fixture is installed, specifically identifying leaks at the base or structural cracks in the fireclay or limestone.

  • Compiling this diagnostic data into a single package accelerates the evaluation process and provides the staff with a comprehensive view of the mechanical state.

Step 3:

  • Reach out to the customer service department through the official web-based inquiry forms or via the dedicated support email.

  • Utilizing the digital contact portal ensures your request is triaged by technicians trained specifically in artisan brassware and specialized material technology.

  • Once your submission is received, follow the specific instructions provided regarding the evaluation of the hardware or the shipment of replacement components.

Rohl Warranty Period:

  • House of Rohl products generally come with a limited lifetime warranty for residential use, covering manufacturing defects, while commercial applications usually have shorter warranty periods. Coverage can vary by brand and product type within their portfolio, so specific terms depend on the item purchased.

Rohl Contact Information:

Email Support

info@houseofrohl.com

Phone Number

1-800-777-9762

Monday – Friday, 8:30 AM – 5:00 PM EST

Contact Address

1 Horizon Way
Deerfield, Illinois (IL) 60015
United States

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Rohl warranty hassle-free.

Useful Links:

What is covered under the Rohl Warranty?

Eligible for Coverage: The House of Rohl Quality Guarantee

  • Manufacturing Faults: Coverage for defects in workmanship and materials for faucets, valves, and structural bathroom components.
  • Ceramic Cartridges: Protection against internal mechanical failure and leaks for the lifetime of the original residential installation.
  • Volcanic Limestone: Specialized guarantee against structural manufacturing flaws in Victoria + Albert tubs and basins.
  • Fireclay Integrity: Protection for Shaws sinks against factory-related structural failure under normal residential conditions.
  • Finishes: Coverage for specialized coatings, including Polished Chrome and PVD finishes, against manufacturing-related peeling or fading.

What is NOT covered under the Rohl Warranty?

Exclusions: Protection Limitations

  • Improper Maintenance: Protection does not cover finish damage caused by harsh cleansers, scouring pads, or abrasive chemicals.
  • Water Quality: Coverage is void for failures caused by sediment, limescale, or corrosive water chemistry within the plumbing circuit.
  • Commercial Use: Standard residential warranties are void if the fixtures are installed in a business, hospitality, or industrial environment.
  • Professional Installation: Any warranty is void if damage results from incorrect mounting or non-certified plumbing connections.
  • Environmental Factors: Protection excludes damage from external flooding, fire, or accidental damage occurring during home renovations.
  • Second-Hand Sales: The guarantee applies strictly to the original purchaser and does not follow the hardware to a secondary homeowner.

Products of Rohl:

Our complete claim assistance covers all Rohl products, including:

Product name
Kitchen Fixtures
Kitchen faucets
Kitchen sinks
Pot fillers
Bathroom Fixtures
Bathroom faucets
Showers
Bathtubs
Toilets
Bidets
Bathroom Accessories
Towel bars
Soap dispensers
Hardware
Luxury Collections
Riobel
Perrin & Rowe
Shaws
Victoria + Albert
ROHL
Plumbing Fixtures
Decorative plumbing products
Valves
Components

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Rohl logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Rohl.