3 Simple Steps for Redmagic Warranty Claim

Step 1:

• Locate your IMEI or Serial Number by checking "Settings > About Phone" or the sticker on your original packaging; this is essential for verifying your purchase and coverage status.

• Confirm that your device was purchased directly from the official redmagic's website, as this specific policy is only applicable to products bought through official global channels.

• Ensure you have your Order Number and a digital copy of your sales receipt ready to present when claiming service, as these are required to validate your warranty window.

Step 2:

• Perform a Full Data Backup and delete all personal information. REDMAGIC and its authorized centers are not liable for any data loss, and devices are often reset or replaced with refurbished units during the repair process.

• Capture clear photo or video proof of the defect. For "Dead on Arrival" (DOA) claims, you must contact support within 24 hours of delivery with clear photographic evidence of the product's condition.

• Check for "Voiding Conditions" such as liquid damage (internal indicators), unauthorized rooting, or accidental damage from drops, which are not covered under the standard quality guarantee.

Step 3:

• Initiate your claim by submitting a Support Ticket through the official REDMAGIC Help Center or by emailing the support team directly with your order details and evidence.

• Once your request is approved, you will receive shipping instructions for your region; for European customers, repairs are typically handled by authorized centers like VSP DATA in the Czech Republic.

• After the service is complete, your device will be shipped back to you; note that if the device is found to be out-of-warranty or damaged by human factors, you will be charged for the inspection and repair costs.

Redmagic Warranty Period:

• Global: 1-year limited manufacturer warranty against defects.