PlayStore & App Store
3 Simple Steps for Realme Warranty Claim
Step 1:
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Realme devices are automatically registered when you first turn them on and connect to the internet.
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This activation links your IMEI or Serial Number, helping start your warranty claim.
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Visit the official website and use the warranty status check by entering your IMEI.
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Keep your purchase receipt or invoice safe, as it is required for your claim warranty.
Step 2:
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If your device has issues (like display, charging, or camera problems), visit an authorized service center.
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First, use the “Phone Manager” app or support tools to check if it’s a software issue.
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If the problem continues, contact support or raise a request for your warranty claim.
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The team will check if your issue qualifies for a claim under warranty.
Step 3:
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Contact Realme support through the official website or email to create a service request.
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You will receive a Case ID to track your realme claim warranty.
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Choose a service option like carry-in or mail-in repair based on availability.
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Once approved, your device will be repaired or replaced, completing your warranty claim process.
Realme Warranty Period:
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12–24 Month Warranty: Handsets (varies by country/region of purchase).
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6–12 Month Warranty: Batteries, Adapters, and Cable
Real Experiences with Realme Warranty Claims:
Typical Processing Time: Once received by an authorized service center, the repair typically takes 48 to 72 hours to complete. However, the total turnaround time can vary depending on logistics and the availability of specific replacement parts in your region.
Reason for Common Delays: The most frequent cause for a delayed Realme warranty claim is the failure to include a valid proof of purchase or neglecting to disable security locks before shipping. Delays also occur if the device has been subject to damp conditions, as hidden corrosion may require additional diagnostic time.
Helpful Tip to make the claim easier: Always record an "unboxing video" when your device first arrives. If the product is physically damaged upon arrival, this video serves as the strongest possible evidence to secure an immediate replacement or refund within the initial 24-hour reporting window.
Required Documents for Your Realme Warranty Claims:
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Proof of Purchase
Realme Contact Information:
Contact Address
Bantian Longgang District, Shenzhen, Guangdong, China
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Realme warranty hassle-free.
Useful Links:
What is covered under the Realme Warranty?
Eligible for Coverage: The realme Quality Guarantee
- Handset Integrity: Coverage for manufacturing defects in the motherboard, CPU, and internal sensors for 12 to 24 months (depending on region).
- Display Systems: Protection against factory-related pixel failures or touch sensitivity issues.
- Power Components: Coverage for batteries and charging circuits that fail to meet performance standards.
- Accessory Support: 6 to 12 months of coverage for included USB cables, power adapters, and wired earphones.
- AIoT Hardware: Protection for smartwatches, bands, and audio products against structural and mechanical failures.
What is NOT covered under the Realme Warranty?
Exclusions: Standard Protection Limitations
- Physical Damage: Protection does not cover cracked screens, liquid ingress, or frame damage caused by drops or pressure.
- Unauthorized Access: Coverage is void if the device has been rooted, or if unauthorized third-party repairs have been attempted.
- Normal Wear: Coverage does not apply to cosmetic scratches, natural battery capacity reduction, or button wear over time.
- External Forces: Damage caused by extreme temperatures, accidents, or "Acts of God" (floods, fire, etc.) is excluded.
Realme Warranty FAQs
Does realme warranty cover display damage?
A warranty claim covers display issues only if they are caused by manufacturing defects (like screen flickering or dead pixels). Physical damage like cracks or drops is not covered under claim warranty.
Will realme warranty cover water damage?
No, Realme claim warranty does not cover water or liquid damage. Even if your device has splash resistance, liquid damage is usually not eligible for a warranty claim.
Does realme warranty cover battery issues?
Yes, warranty claim can cover battery problems if they are due to manufacturing defects, such as abnormal battery drain or failure to charge properly.
Can I claim realme warranty for charging port issues?
Yes, if the charging port problem is due to a manufacturing defect, it is covered under a Realme claim warranty. Damage caused by improper use is not covered.
Does realme warranty cover motherboard issues?
Yes, motherboard defects are usually covered under a Realme warranty claim, as long as they are not caused by external damage or unauthorized repairs.
Will realme warranty cover a phone that fell down?
No, accidental damage like drops or cracks is not covered under a claim warranty unless you have additional protection.
Does realme warranty cover heating issues?
A warranty claim may cover heating issues if they are caused by a hardware defect. If it’s due to heavy usage or apps, it may not be covered.
What should I do before submitting my device for repair?
Before starting your claim, back up your data and remove passwords, as your device may be reset during repair.
Can I claim realme warranty without a receipt?
In some cases, warranty can be verified using your IMEI, but having a receipt makes your claim warranty process smoother and faster.
Does realme repair or replace devices under warranty?
For an approved warranty claim, Realme will either repair your device or replace it if it cannot be fixed.
Products of Realme:
Our complete claim assistance covers all Realme products, including:
| Product name |
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| Flagship Smartphones |
| Realme GT 7 Pro |
| GT 7T |
| Mid-Range |
| Realme Narzo 80 series |
| P4 Pro 5G |
| 14 Pro+ |
| Budget |
| Realme C series |
| C73x |
| C65 5G |
| Note 60x |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Realme logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Realme.