3 Simple Steps for Pendleton Warranty Claim

Step 1:

• Pendleton offers free returns at retail stores, making in-person returns the fastest resolution path.

• For online returns, use their digital returns system to generate your return request.

• Since Pendleton does not process direct exchanges, you’ll need to return the original item and place a fresh order for the replacement.

Step 2:

• Most clean, unworn, and unwashed products can be returned within 60 days of purchase or shipment.

• Certain categories have unique rules, such as 30-day rug returns and restrictions on used pet products, personalized items, and altered blankets.

• Pendleton also separates returns by product category, with different return destinations for blankets/home goods and apparel/accessories.

Step 3:

• Standard refunds are credited back to your original payment method, minus prepaid label shipping charges if used.

• Gift returns are handled differently and are issued as a Pendleton gift card instead of a refund.

• If you need assistance, Pendleton’s dedicated customer service team can guide you through special return cases and product-specific exceptions.

Pendleton Warranty Period:

• 1-Year Limited Warranty

Real Experiences with Pendleton Warranty Claims:

Typical Processing Time: Pendleton warranty and defect claims are typically processed within 2–4 weeks, depending on product inspection and replacement availability.

Reason for Common Delays: Delays usually happen due to missing proof of purchase, product inspection requirements, unclear defect documentation, or stock shortages for replacements.

Helpful Tip to make the claim easier: Provide clear defect photos, your original receipt, order details, and a concise explanation of the issue when submitting your claim.

Required Documents for Your Pendleton Warranty Claims:

• Original proof of purchase / sales receipt

• Order confirmation or order number