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3 Simple Steps for Nectar Warranty Claim
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Let Warranty Valet assist you in claiming Nectar warranty hassle-free.
Step 1:
Confirm that you are the original purchaser and have a valid proof of purchase or receipt from Nectar Sleep or an authorized retailer.
Check that the issue involves a covered defect, such as deep mattress indentation over 1.5 inches, foam cracking or splitting, or manufacturing defects in the mattress cover.
Step 2:
Take clear photos showing the defect and the overall condition of the product, as Nectar may accept photo evidence instead of requiring product return.
Make sure the mattress has been used on a properly supportive bed frame or foundation, as improper support can void warranty coverage.
Have your purchase details, product information, and defect description ready before contacting customer support.
Step 3:
Contact the Support team and provide your proof of purchase along with details of the defect.
Follow any instructions provided by Nectar, which may include submitting photos or returning the product for inspection.
If the defect is approved, Nectar may repair or replace the product, depending on the warranty terms and product category.
Nectar Warranty Period:
Nectar Mattresses: Forever Warranty™ (Limited Lifetime Warranty for the original owner)
Furniture Products: 2-Year Limited Warranty
Bedding Products: 1-Year Limited Warranty
Required Documents for Your Nectar Warranty Claims:
To proceed with your Nectar mattress warranty claim, please provide the following:
Proof of Purchase: Your original order confirmation, receipt, or invoice showing your name and purchase date.
Photos of the Defect: Clear photos of the mattress showing the issue. If there is sagging, please include photos with a measuring tape to show the depth.
Photos of the Bed Base : Pictures of your bed frame, slats, or foundation to confirm the mattress is properly supported.
Photo of the Law Tag: A clear photo of the white law tag attached to the mattress, showing the serial and manufacturing numbers.
Additional information or documents may be requested by the brand during the warranty claim process.
Nectar Contact Information:
Contact Address
2000 University Avenue, East Palo Alto, California, 94303, USA.
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Let Warranty Valet assist you in claiming Nectar warranty hassle-free.
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What is covered under the Nectar Warranty?
Nectar Sleep warranty covers:
- Manufacturing defects in materials and workmanship
- Visible mattress indentations exceeding warranty limits under proper support conditions
- Foam cracking, splitting, or deterioration under normal use
- Defects in mattress assembly and construction
What is NOT covered under the Nectar Warranty?
Nectar Sleep warranty does not cover the following:
- Normal wear and tear from regular use
- Mattress softness changes that do not affect performance
- Comfort preference or firmness preference issues
- Stains, liquid damage, burns, cuts, or tears
Nectar Warranty FAQs
Does Nectar offer a lifetime warranty on mattresses?
Yes, eligible Nectar mattresses come with a Forever Warranty™. Coverage depends on the applicable warranty terms and purchase date.
Is mattress sagging covered under Nectar’s warranty?
Sagging may be covered if the mattress has a visible indentation greater than 1.5 inches and meets the warranty requirements. The bed base must also provide proper support.
Does removing the mattress cover affect warranty coverage?
Yes. Removing the mattress cover may void warranty coverage. Keep the cover attached to maintain eligibility.
How long does a new Nectar mattress take to expand?
A new Nectar mattress may take 24–72 hours to fully expand after unpacking. Allow it time to expand before using it for the best results.
Is shipping free for Nectar products?
Shipping is free for purchases and returns within the contiguous United States. Orders shipped to Alaska or Hawaii incur an additional fee of $350 per large item. Shipping fees for products delivered to Alaska or Hawaii are non-refundable.
Products of Nectar:
Our complete claim assistance covers all Nectar products, including:
| Product name |
|---|
| Memory Foam Mattresses |
| Hybrid Mattresses |
| Cooling Mattresses |
| Adjustable Bed Frames |
| Adjustable Base Bundles |
| Mattress & Bed Frame Sets |
| Pillows |
| Memory Foam Pillows |
| Cooling Pillows |
| Mattress Protectors |
| Bed Sheets |
| Duvets & Comforters |
| Bedding Bundles |
| Bedroom Sets |
| Sleep Accessories |
| Mattress Foundations |
| Platform Beds |
| Bed Frames |
| Sleep Trial Products |
| Mattress Bundles |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Nectar logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Nectar.