3 Simple Steps for Mophie Warranty Claim

Step 1:

• The foundation of your protection begins with Product Registration. To activate your coverage and ensure you are eligible for streamlined support and future technical updates, you should register your hardware through the official ZAGG/mophie online portal.

• This administrative step acts as a mechanical necessity to verify your status as the original owner. It ensures that your specific model and purchase date are logged in the master system, which is vital for validating any future factory-backed claims.

• To register, visit the "Register a Product" page on the official site. You will be required to create a ZAGG account and provide the Product Name, Purchase Date, and Quantity to successfully validate your status and lock in your hardware protection.

Step 2:

• If your charging hardware suffers a failure, such as a battery that won't hold a charge, a faulty USB-C port, or a non-responsive wireless coil, the primary route for resolution is through an official assessment.

• mophie utilizes a specialized digital troubleshooting process to determine if the issue is a warrantable manufacturing defect. Many performance issues can be resolved by checking cable compatibility or performing a hardware reset without needing a full unit replacement.

• You should first consult the online Support Center for troubleshooting guides specific to your power bank or case. If the unit remains faulty, you must initiate a claim through your registered account to determine if the failure qualifies for a factory certified restoration.

Step 3:

• To finalize your resolution or obtain a specialized hardware restoration, you must initiate a formal claim by choosing to contact us directly through your online account dashboard.

• Getting in touch with the specialized support team is the required final step to validate your solution. This ensures that your replacement is processed under the correct terms and that your shipping information is verified for the delivery of your new unit.

• The support team is reachable via the digital "Contact Us" portal or their dedicated customer service line. Once the team validates your case and confirms the defect, they will provide instructions for a replacement, which may include a small shipping and handling fee to send out the restored hardware.

Mophie Warranty Period:

• 2 Years Limited Warranty