3 Simple Steps for Lockly Warranty Claim

Step 1:

• The foundation of your protection begins with a Technical Validation. Before seeking an official restoration, you must confirm that your hardware issue is a result of a manufacturing flaw in materials or workmanship. This ensures the technical team can validate that the lock has been used under normal residential conditions.

• During your self-audit, locate your Activation Code (found on the card included in your original packaging) and maintain a digital record of your Dated Proof of Purchase. Note that issues resulting from "leaking batteries," improper door preparation, or environmental exposure beyond the lock's IPX rating fall outside the scope of factory workmanship protection.

Step 2:

• If your smart hardware suffers a failure, such as a non-responsive fingerprint sensor or a mechanical jam, the primary route for resolution is through the Lockly Technical Support team for a remote diagnostic. Lockly utilizes a specialized troubleshooting process, often requesting "in-app feedback" or video logs to determine if the issue is a software glitch or a hardware defect.

• You should first visit the online Knowledge Base to perform basic resets or battery checks using the 9V emergency port. If the issue persists, you must provide a detailed description of the fault and your lock's serial number. The engineering team will perform a formal assessment to determine if the failure is a warrantable manufacturing defect. For confirmed hardware flaws, the team will initiate the technical protocol required to restore your home's security.

Step 3:

• To finalize your resolution or obtain a specialized hardware restoration, you can initiate a formal Warranty Claim by choosing to Contact Us directly via the official support channels. Getting in touch with the specialized support team is the required final step to validate your solution and obtain a Return Merchandise Authorization (RMA) number.

• The support team is reachable via the digital create a ticket portal or the official contact us form on the website. You will be required to submit an image or PDF of your proof of purchase showing the original date, model, and seller. Once the team validates the issue, they will provide the necessary factory-certified components and shipping instructions to return your lock to its original performance standards.

Lockly Warranty Period:

• Typically a Lifetime Mechanical & Finish Warranty and a 2-Year Electronics Warranty (for original purchasers).