3 Simple Steps for Helly Hansen Warranty Claim

Step 1:

• To initiate a warranty claim, please access the official Helly Hansen Customer Service portal or contact the authorized retailer from whom the product was purchased. Ensure that the garment or footwear exhibits a defect in materials or workmanship, and that the issue is not caused by normal wear and tear, accidental damage, or improper care.

• Before proceeding, locate your Product Style Number and confirm the date of purchase. For items purchased directly through the website, submit your request using the online contact form. If the product was purchased through an authorized dealer, kindly return it to the original store, as they are equipped to manage the warranty process on your behalf.

Step 2:

• Once your claim is triaged and a defect is confirmed, you will receive instructions for the return or repair. For valid warranty claims, Helly Hansen's first priority is always to repair the garment to extend its life. If a repair is not feasible, the brand facilitates a replacement with the same or closest possible style.

• Ensure your garments are washed before submitting them for a claim. Helly Hansen maintains a strict policy where soiled garments will be returned unprocessed or may incur a surcharge. For standard online returns (non-warranty), you have a 30-day window to return unused items in their original condition.

Step 3:

• Ship your items using the provided return label or as directed by the customer care team. Once the warehouse receives and inspects the unit, the team finalizes the intake and dispatches your repaired or replacement gear.

• For verified manufacturing flaws, the brand prioritizes a rapid restoration of your protection. If a replacement is granted, it carries the remainder of your original protection window. For standard 30-day returns, please allow 7-10 working days for the refund to be processed back to your original payment method.

Helly Hansen Warranty Period:

• Helly Hansen generally provides a two-year warranty.

Real Experiences with Helly Hansen Warranty Claims:

Typical Processing Time: The standard turnaround for a warranty evaluation and repair is 2 to 4 weeks. During peak winter or sailing seasons, processing times may extend due to higher volumes of technical gear being serviced.

Reason for Common Delays: The most frequent cause for delay is failing to include the "Return Authorization" paperwork inside the package. Additionally, delays occur if the item needs a specialized part (like a specific color-matched waterproof zipper) that is currently out of stock.

Helpful Tip to make the claim easier: Before shipping your item, use a piece of masking tape to mark the exact location of the defect (like a small leak or a broken seam). This helps the repair technicians find the issue quickly and ensures that no secondary defects are missed during the evaluation process.