3 Simple Steps for Funko Warranty Claim

Step 1:

• Visit the official Funko website to create a "Funko Profile" or use the Funko App to add the item to your digital collection, ensuring your ownership is documented for more efficient support.

• Confirm that the issue is strictly due to a manufacturing defect in materials or workmanship, as the brand’s protection excludes issues caused by accidental damage, "shelf wear" on packaging, or improper display conditions.

• Verify that you possess your original sales receipt or order confirmation from an authorized retailer, as Funko requires a valid proof of purchase to validate the claim and confirm the item's authenticity.

Step 2:

• Visit the official Funko Help Center to review their "Returns and Replacements" policy, as specific rules may apply to limited edition items or convention exclusives.

• Capture clear digital photos of the overall product, the specific defect, and the "production stamp" (usually located on the bottom of the feet or the base of the box) to help the team identify the specific batch.

• Document the product name and the item's SKU or serial number, providing a thorough description of the structural or aesthetic failure in your initial inquiry to facilitate a faster resolution

Step 3:

• Reach out to the team to Contact Us directly via the official support form or the "Submit a Request" button on the Help Center to initiate your quality claim.

• Obtain an official case number or RMA (Return Merchandise Authorization) before attempting to ship any items, as unsolicited returns to the Everett facility may not be eligible for processing.

• Follow the specific instructions provided by the support specialist regarding the return of the defective item or the shipping of a replacement, ensuring all items are packed securely to prevent further damage during transit.

Funko Warranty Period:

• 1-year limited warranty against manufacturing defects for Pop! figures and products.