3 Simple Steps for Escali Warranty Claim

Step 1:

• Ensure the issue is a manufacturing defect under normal use, as warranty does not cover misuse or wear and tear.

• Keep your original receipt or proof of purchase, which is mandatory for any warranty request.

• Note your product type, as coverage may vary.

Step 2:

• Contact Escali through their online warranty/support form or customer service to initiate the claim.

• Provide details such as the product model, the issue description, and proof of purchase.

• Wait for instructions. Escali will guide you on whether to return the product for inspection.

Step 3:

• The product will be evaluated to confirm if the defect is covered under warranty.

• If approved, Escali will repair or replace the product (refunds are generally not offered).

• If the model is discontinued, they may provide a replacement with a comparable product.

Escali Warranty Period:

• Lifetime Limited Warranty or 2-Year Professional Guarantee

Real Experiences with Escali Warranty Claims:

Typical Processing Time: Claims are usually handled within a few days to 1–2 weeks, depending on inspection and replacement approval.

Reason for Common Delays: Delays occur due to product inspection, missing proof of purchase, or checking misuse vs manufacturing defects.

Helpful Tip to make the claim easier: Submit the claim through support with receipt, product details, and clear issue description/photos to avoid delays.

Required Documents for Your Escali Warranty Claims:

• Proof of purchase (receipt/invoice – required)

• Product model number/details

• Description of the issue or defect