PlayStore & App Store
3 Simple Steps for Bodum Warranty Claim
Step 1:
-
Confirm the issue is a manufacturing defect, not misuse or commercial use.
-
Keep your original proof of purchase ready (required for warranty validation).
-
Check if the product is within the 1-year warranty period.
-
Report broken glass within 5 business days of delivery.
Step 2:
-
Contact Bodum support via email at hello@bodum.uk.
-
Request a Return Authorization (RA) number for your claim.
-
Provide product details, issue description, and proof of purchase.
-
Print and include the RA form received from support.
Step 3:
-
Ship using a trackable courier (returns without RA may incur fees).
-
Wait for inspection (usually within 72 hours of receipt).
-
Receive refund or replacement within 7 business days.
Bodum Warranty Period:
-
30-Day Return Window
Real Experiences with Bodum Warranty Claims:
Typical Processing Time: Most Bodum claims are inspected within 72 hours, with refunds or replacements processed within 7 business days.
Reason for Common Delays: Delays happen due to missing RA number, no proof of purchase, or improper packaging during return.
Helpful Tip to make the claim easier: Always request and include the RA number, and use a tracked shipment with proper packaging.
Required Documents for Your Bodum Warranty Claims:
-
Original proof of purchase
-
Return Authorization (RA) number/form
-
Product details
Bodum Contact Information:
Contact Address
Bodum (UK) Ltd, Unit F, Halesfield 10, Telford, Shropshire, TF7 4QP, UK
-
Chat or Submit a Claim
Let Warranty Valet assist you in claiming Bodum warranty hassle-free.
What is covered under the Bodum Warranty?
Eligible Coverage: Bodum Protection Standards
- One-Year Limited Warranty: Coverage against manufacturing defects in materials and workmanship for all standard products.
- 30-Day Return Window: Eligibility for a refund or replacement on unused merchandise returned within 30 days of the original receipt date.
- Faulty Item Resolution: Dedicated support for electrical failures in the Bistro or ePEBO lines that occur under normal household operating conditions.
- UK-Specific Shipping Errors: Free returns for qualifying orders placed directly within the UK via authorized partners like ZigZag.
What is NOT covered under the Bodum Warranty?
Exclusions: Protection Limitations
- Glass Components: Standard glassware is explicitly excluded from the Bodum warranty; broken glass is handled as a shipping issue rather than a product defect.
- Restocking Fees: All non-defective returns are subject to a 10% restocking fee, which increases to 50% if the Return Authorization (RA) number is missing.
- Maintenance Neglect: Breakdowns resulting from a lack of routine maintenance, such as failing to descale electric brewers, are not covered.
- Professional Use: The warranty is strictly for domestic and private use; any commercial or re-sale application voids all coverage.
- Consumable Parts: Routine wear on seals, gaskets, and filters is considered standard maintenance and is typically excluded from defect claims.
Bodum Warranty FAQs
what is the warranty on bodum coffee maker and bodum french press
Bodum offers a limited warranty (typically 1 year) covering manufacturing defects in products like coffee makers, french press, and tea press items.
how do i claim bodum warranty for broken glass coffee mugs or bodum glass coffee cups
You need to contact Bodum support, request a Return Authorization, and submit proof of purchase with details or photos of the defect.
does bodum cover broken double wall glass mugs or double walled coffee glasses
Only manufacturing defects are covered—accidental damage or breakage in double wall glass mugs is usually not included unless reported immediately after delivery.
how to return bodum travel mug or bodum coffee press under warranty
Request an RA number from support, pack the unused product in original packaging, and ship it using a trackable courier.
is proof of purchase required for bodum coffee cups and bodum mugs warranty
Yes, proof of purchase is mandatory for all claims including bodum mugs, bodum cups, and coffee glasses.
can i get replacement for bodum double wall glass coffee mugs or insulated glass cups
If the issue is due to a manufacturing defect, Bodum may provide a replacement after inspection.
what happens if i send bodum return without return authorization number
Returns without an RA number may face rejection or a restocking fee, so always get approval first.
how long does bodum warranty replacement take for coffee maker or glass mugs
Inspection usually takes around 72 hours after arrival, and refunds or replacements are processed within about 7 business days.
does bodum warranty cover bodum travel press, tea press, and bodum teapot
Yes, warranty applies to products like travel press, tea press, and teapot only for defects in materials or workmanship.
can i return used bodum coffee maker or double wall glass cups
No, products must be unused and in original condition with packaging to qualify for return or warranty processing.
Products of Bodum:
Our complete claim assistance covers all Bodum products, including:
| Product name |
|---|
| Coffee Makers |
| French Press Coffee Makers (Chambord |
| Brazil |
| Caffettiera |
| Kenya) |
| Pour Over Coffee Makers |
| Vacuum Coffee Makers (Pebo |
| Santos) |
| Cold Brew Coffee Makers |
| Tea Makers |
| Tea Press (Assam |
| Bistro) |
| Teapots |
| Tea Infusers |
| Tea Strainers |
| Coffee Grinders |
| Electric Burr Grinders |
| Blade Grinders |
| Manual Coffee Grinders |
| Drinkware |
| Double Wall Glasses |
| Coffee Cups |
| Espresso Cups |
| Travel Mugs |
| Thermal Mugs |
| Accessories |
| Milk Frothers |
| Coffee Storage Containers |
| Replacement Filters |
| Spare Part |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bodum logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bodum.