Step 1:

  • Ensure you have the original invoice or receipt as proof of purchase to make the 1MORE warranty claim. 


    Familiarize yourself with 1MORE's warranty policy applicable to your product, which can be found in the product's user manual or on their official website.


    Locate the 1MORE Warranty page and provide the required details to check your warranty status. 


    You can find your product's serial number on the label attached to the product, usually placed on its surface or underside, as well as on the original packaging.

Step 2:

  • Create an account to register your 1MORE product by signing up on their official website. 


    Once you've completed the sign-up process, you'll be able to register your product by entering its serial number along with the purchase date and place of usage. 


    Registering your product expedites the process of resolving 1MORE warranty claims. During the warranty process, 1MORE may offer you one of the following solutions: a warranty replacement or warranty service. 


    The standard warranty period varies by product, so it is recommended to check the warranty terms applicable to your specific 1MORE device.

Step 3:

  • 1MORE typically requires customers to contact their customer service for assistance. You can contact them using the contact details given below.


    Before contacting customer support, gather all the necessary information for your 1MORE warranty claim. This usually includes the registered product details, proof of purchase, a detailed description of the issue, and any supporting documentation, such as photos or videos of the defect.


    The customer support representative will guide you through the 1MORE warranty claim process and provide further instructions. Follow the instructions provided by the customer support representative diligently. 


    If troubleshooting does not resolve the issue, 1MORE may arrange for replacement parts, product repair or, in some cases, a replacement unit

1MORE Warranty Period:

  • 1MORE branded earbuds and headphones are covered by a 1-year limited warranty from the date of purchase. During this period, 1MORE will repair the product with new or refurbished parts or replace it with an equivalent new or refurbished product at no charge. If the original model is no longer available, 1MORE may replace it with a current model of equal or greater value.

1MORE Contact Information:

Email Support

USA:
support@1moreusa.com

Other Countries

Contact Address

US Office: 1MORE USA Inc., 5755 Oberlin Drive, Suite 301, San Diego, CA 92121

Chat or Submit a Claim

Let Warranty Valet assist you in claiming 1MORE warranty hassle-free.

Useful Links:

What is covered under the 1MORE Warranty?

Defects in materials or workmanship during normal use

  • Parts and labor charges for repair or replacement of a defective product during the warranty period
  • The original consumer who purchased the product from 1MORE's official website or authorized sellers
  • 1MORE branded earbuds and headphones purchased from authorized stores Replacement parts required during the covered warranty period

What is NOT covered under the 1MORE Warranty?

Damage resulting from improper installation, misuse, abuse, accident, neglect, mishandling, or wear from ordinary use or environmental deterioration

  • Cosmetic damage, including paint damage, or consequential damage to other components
  • Products not used in accordance with 1MORE's instructions
  • Products with altered or missing serial numbers or purchased from unauthorized sellers
  • Products that have been sold or transferred to another party International shipping costs associated with warranty claims, which remain the sole responsibility of the claimant

Products of 1MORE:

Our complete claim assistance covers all 1MORE products, including:

Product name
Earbuds
1MORE Aero True Wireless
1MORE EVO True Wireless
1MORE PistonBuds Pro
1MORE ComfoBuds Mini
1MORE ComfoBuds 2
1MORE ComfoBuds Pro
1MORE ColorBuds 2
1MORE PistonBuds PRO Q30
1MORE Fit SE Open Earbuds S30
1MORE Fit Open Earbuds S50
Headphones
1MORE SonoFlow
1MORE SonoFlow SE
1MORE Penta Driver P50
1MORE Triple Driver In-Ear
1MORE Quad Driver In-Ear
1MORE Dual Driver ANC Pro

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of 1MORE logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of 1MORE.